Privacy Policy

Last updated: 23 October 2026

1. The short version

This website sets no cookies, runs no advertising or cross-site trackers, and has no accounts. We count visits with Cloudflare Web Analytics, which doesn't use cookies or identify you. The personal data we hold is what you choose to send us — through the enquiry form, the chat bubble, or email.

2. What we collect

• Enquiries you send us — by the enquiry form or email: your email address, your name if you give it, and what you write. That's the core of it.
• Chat messages — the chat bubble sends each message you type to our server so it can answer. We keep the messages, together with your IP address, so we can improve the answers and stop abuse. If you type an email address into the chat, we treat that as a request for a human to follow up.
• Hosting logs — the site, the chat, and the enquiry form run on Cloudflare, which processes standard technical data (IP address, request logs) to deliver and protect them. Fonts are loaded from Google Fonts, which receives the technical request data involved in serving them.
• Visit statistics — Cloudflare Web Analytics records which pages are viewed, the referring site, browser and device type, and country, so we can see which pages are useful. It sets no cookies, doesn't fingerprint you, and doesn't store your IP address.
• Payment data — payments are handled by our payment provider on their pages; we never see or store your card details.

Service providers involved: Cloudflare (hosting, visit statistics, chat, the database that stores enquiries, and delivering them to our inbox), and Google (fonts, and our email inbox).

3. How we use it

To reply to you, scope and deliver the work you ask for, keep records of the engagement (including an internal audit log of how your request was handled), and meet legal obligations. We don't sell your data, and we don't use it for advertising.

4. AI processing (disclosure)

Our operations are AI-assisted under human oversight: your enquiry may be triaged, drafted against, and logged by our automated systems, which can involve processing by trusted AI service providers, before a person reviews any response or deliverable. Chat questions are answered first from our own FAQ; harder ones may be passed to an AI model we run on our own server. We use your data to handle your request — not to build advertising profiles, and we don't sell it.

5. Retention

Chat messages and their IP addresses are deleted automatically after 90 days. Enquiry and engagement records are kept as long as needed for the engagement, our records, and legal/tax obligations, then deleted. If you enquire and nothing comes of it, you can ask us to delete it at any time.

6. Your rights

Under Malaysia's Personal Data Protection Act (and similar laws where they apply to you), you can ask what we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we'll handle it.

7. Changes

If our practices change, this page and its date will be updated first.